Terms of Use, Cancellations & Refunds

Introduction

These Terms govern your access to and use of the Norden Explore website, trip planning tools, and related services (“Services”). By using the Services, you accept this policy, including the sections on bookings, cancellations, and refunds.

About Norden Explore

Norden Explore is a digital platform that simplifies trip planning across Denmark, Norway, Sweden, Finland, and Iceland.

• Free AI trip planner: Provides itinerary recommendations from your inputs. It does not make reservations or purchases on your behalf.
• Group coordination (paid): We help create itineraries and liaise with trusted partners for booking management when requested by you.

Eligibility

You must be 18+ or have legal permission from a parent/guardian to use the Services. You confirm all submitted information is accurate and that you are authorized to act for all participants.

Acceptable Use

• Do not interfere with or attempt to bypass security or access controls.
• Do not submit false, misleading, or unlawful content.
• Do not copy, modify, or redistribute code or content without written consent.
• Do not use our AI tools to generate harmful, discriminatory, or illegal material.

AI-Generated Itineraries

AI itineraries are recommendations only and may not reflect real-time availability, prices, or conditions. You are responsible for verifying all details before booking.

Bookings, Cancellations & Refunds

6.1 Free AI Itinerary Planner

The free planner has no charges; therefore, cancellation and refund terms do not apply.

If you upgrade to Norden Explore Plus (or similar paid plan) you gain access to a trip intermediary and priority support. Refunds for such upgrades follow the same rules as paid coordination below.

6.2 Paid Group Coordination

For paid coordination, we charge a planning/coordination fee as stated in your confirmation. The fee covers itinerary work, supplier communication, and administration.

• Within 48 hours of payment: Full refund if you cancel before itinerary work begins.
• After itinerary delivery, before supplier booking: 50% refund of the coordination fee.
• After supplier bookings: Refunds are subject to each supplier’s policy (e.g., airline/hotel rules).

6.3 Cancellation by Norden Explore

If we must cancel a paid coordination service due to unforeseen circumstances (e.g., force majeure, technical failure, or key supplier unavailability), you will receive a full refund of fees paid to Norden Explore. Third-party refunds follow their own terms.

6.4 EU Right of Withdrawal

EU/EEA consumers may withdraw within 14 days of entering a service contract, unless performance has begun with your explicit request. By asking us to start immediately, you acknowledge the withdrawal right may no longer apply once work begins.

6.5 Non-Refundable Items

• Payment processing/transaction fees.
• Supplier deposits and non-refundable bookings.
• Completed itinerary coordination work.

6.6 How to Request a Refund

Contact us with your details:

• Email: contato@nordenexplore.com
• Subject: “Refund Request – [Your Name]”
• Include your name, any upgrades, or group reference number.

Approved refunds are processed to the original payment method within 10 business days.

6.7 Refund Denials

• The service is fully completed and delivered.
• Third-party suppliers have been paid and are non-refundable.
• The request is outside the applicable window.

Third-Party Links & Services

Our platform may link to third-party sites or APIs (e.g., travel providers, OpenAI). We are not responsible for their content, availability, or policies. Your use of them is at your own risk and governed by their terms.

Intellectual Property

All platform materials — including designs, text, graphics, algorithms, and AI workflows — are owned by Norden Explore or its licensors. You may not reproduce or create derivatives without prior written consent.

Data Protection & Privacy

Your use of the Services is subject to our Privacy Policy, which explains how we collect, use, and protect your personal data under GDPR.

Disclaimers

The Services are provided “as is” and “as available.” We do not warrant uninterrupted or error-free operation. Recommendations may not reflect real-time travel conditions.

Limitation of Liability

To the fullest extent permitted by law, Norden Explore is not liable for indirect, incidental, special, or consequential damages arising from your use of the Services.

Indemnification

You agree to indemnify and hold harmless Norden Explore and its affiliates from claims, losses, or damages resulting from your use of the Services or violation of this policy.

Termination

We may suspend or terminate access for breaches or unlawful conduct. You may stop using the Services at any time.

Governing Law & Disputes

This policy is governed by the laws of Denmark. Disputes are subject to the competent courts of Denmark unless mandatory EU law requires otherwise.

Changes to This Policy

We may update this policy from time to time. The current version will display the updated date, and significant changes will be announced on our website.

Contact